Shipping & Returns

Our Contact Details:
FitnessSupplementsVitamins
DMG Business Centre
12 Camden Row
Dublin 8

Telephone 01-6708815
Web: http://www.FitnessSupplementsVitamins.ie
E-mail: Use the 'Contact Us' page.

Shipping

All items are shipped using either registered post or courier, depending on weight and value.

All orders are sent direct to your chosen delivery address (Republic of Ireland and Northern Ireland only). We reserve the right to charge carriage (at cost) for goods over 30Kg. We will contact you if a further charge is to be applied. Carraige charge for orders originating from the UK, and/or Europe, are subject to variable carriage rates and the rate will be advised at time of purchase.

Delivery times quoted are estimates only, and FitnessSupplementsVitamins shall not be liable for any delays caused except to the extent caused wilfully or negligently by FitnessSupplementsVitamins.

We hold large quantities of stock in our own warehouse, and the availability of each item is displayed in the product pages. Because we hold our own stocks we can offer same or next day despatch. Occasionally we may not have some items in stock, and delivery will be delayed. We will always contact you in such cases to see if you want to wait for the item to come into stock, substitute the flavour, or require a refund.

Goods held in stock at our Dublin warehouse will be shipped within 24 hours of receipt of your order, and delivery can be expected within 1-3 working days in the Republic of Ireland and Northern Ireland.

Depending on value, goods are sent by regular post, registered post or by courier (at our discretion). It is the responsibility of the purchaser to collect the goods if an initial delivey attempt is unsuccessful.

In the event that goods are not collected, and subsequently returned, we will credit your account after deducting the carriage fees and a handling charge of €5.

PLEASE NOTE: WE DO NOT SHIP GOODS TO ANYWHERE OTHER THAN IRELAND, NORTHERN IRELAND OR, AT OUR DESCRETION, THE UNITED KINGDOM OR EUROPE

WE WILL NOT SHIP TO ASIA, MIDDLE EAST OR USA AS A PREVENTATIVE MEASURE AGAINST FRAUD. ALL FRAUDULENT TRANSACTIONS OR ATTEMPTED FRAUD WILL BE REPORTED AND PURSUED TO THE FULL EXTENT OF THE LAW. ALL IP ADDRESSES ARE LOGGED. TRACING IS EASY, SO YOU ARE WARNED - DO NOT ATTEMPT A FRAUDULENT TRANSACTION.

Returns

If you are not satisfied with the product that you purchased, A refund will be given only for any unopened product excluding any shipping charges, and will be given ONLY under the following conditions:

1. Only Unopened Product will be accepted for refunds. Items must be returned via commercial carrier or the post office, at the customers expense, within 30 days from the date of purchase.

2. Customer MUST email using the 'Contact Us' page to request a Return Authorization Number, prior to returning any products.

3. A credit will be given your credit card; a compensation in products; or a credit will be given to the existing account. This will be determined before the item is returned.

4. No refunds will be given if the above conditions are not met.

5. Orders that are returned to us undelivered, will be subject to a charge to cover our outlays for shipping, plus a handling fee of €5. This charge will be made at our discression.